{"id":8779,"date":"2021-03-11T23:04:37","date_gmt":"2021-03-12T05:04:37","guid":{"rendered":"https:\/\/www.imparcialdehuatusco.com\/?p=8779"},"modified":"2021-03-11T23:05:07","modified_gmt":"2021-03-12T05:05:07","slug":"pide-diputado-proteger-derechos-de-usuarios-de-telecomunicaciones","status":"publish","type":"post","link":"https:\/\/www.imparcialdehuatusco.com\/index.php\/2021\/03\/11\/pide-diputado-proteger-derechos-de-usuarios-de-telecomunicaciones\/","title":{"rendered":"PIDE DIPUTADO PROTEGER DERECHOS DE USUARIOS DE TELECOMUNICACIONES"},"content":{"rendered":"<div class='booster-block booster-read-block'>\n                <div class=\"twp-read-time\">\n                \t<i class=\"booster-icon twp-clock\"><\/i> <span>Read Time:<\/span>2 Minute, 24 Second                <\/div>\n\n            <\/div>\n<p>*Hace referencia a la regi\u00f3n de Huatusco ante la inconsistencia y mala calidad del servicio de telecomunicaciones<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>El diputado Jos\u00e9 Magdaleno Rosales Torres, present\u00f3 ante la Diputaci\u00f3n Permanente un Anteproyecto de Punto de Acuerdo, a trav\u00e9s del cual realiz\u00f3 un exhorto a la Procuradur\u00eda Federal del Consumidor (Profeco) y al Instituto Federal de Telecomunicaciones (IFT), para que en el \u00e1mbito de sus atribuciones, realicen las acciones necesarias para la protecci\u00f3n de los derechos de los usuarios, de la regi\u00f3n de Huatusco ante la inconsistencia y mala calidad del servicio de telecomunicaciones, prestado por empresas particulares.<\/p>\n\n\n\n<p>Asimismo, hizo un llamado para su restituci\u00f3n, o bien para que el IFT imponga las sanciones por incumplimiento de obligaciones a los concesionarios involucrados en la falla del servicio de telecomunicaci\u00f3n.<\/p>\n\n\n\n<p>Al respecto, el legislador se\u00f1al\u00f3 que ciudadanos de la zona Huatusco han indicado que desde 2020, el servicio de telefon\u00eda e internet ha sido deficiente, reflej\u00e1ndose en frecuentes cortes y fallas, las cuales puedes prolongarse hasta dos d\u00edas para reestablecerse.<\/p>\n\n\n\n<p>En este sentido, continu\u00f3, la Profeco, junto con el IFT, conforme a lo dispuesto en la Ley Federal de Telecomunicaciones y Radiodifusi\u00f3n, expidieron la \u201cCarta de Derechos M\u00ednimos de los Usuarios de los Servicios P\u00fablicos de Telecomunicaciones\u201d, la cual protege a los usuarios de estos servicios.<\/p>\n\n\n\n<p>De tal forma que en su Cap\u00edtulo V, Derecho a la Calidad en el Servicio y en el Equipo Terminal, se detalla el derecho del usuario a exigir calidad en el servicio, obligando al proveedor cumplir con lo pactado en el contrato o publicidad en t\u00e9rminos de calidad en el servicio.<\/p>\n\n\n\n<p>Expres\u00f3 que el documento tambi\u00e9n contempla que \u201csi el servicio no es prestado conforme a la calidad y condiciones convenidas en el contrato, o por fallas o cargos indebidos por causas imputables al proveedor, se deber\u00e1 bonificar al menos el 20 por ciento del monto del periodo de afectaci\u00f3n y del precio del servicio, sin la necesidad de presentar una reclamaci\u00f3n y sin perjuicio de ejercer las acciones legales respectivas para reclamar dicha indemnizaci\u00f3n\u201d.<\/p>\n\n\n\n<p>Por su parte, dijo, que corresponde a la Profeco promover, proteger, asesorar, defender, conciliar, y representar a los usuarios y consumidores, frente a los concesionarios o autorizados de servicios de telecomunicaciones, siendo informado por el IFT, del monitoreo en cuanto a la calidad del servicio de los prestadores o concesionarios.<\/p>\n\n\n\n<p>\u201cEl Instituto y la Profeco intercambiar\u00e1n informaci\u00f3n relacionada con las quejas de los usuarios, el comportamiento comercial de los concesionarios, la verificaci\u00f3n del cumplimiento de sus obligaciones, as\u00ed como las sanciones que impongan a fin de que determinen proceder en el \u00e1mbito de su competencia\u201d, enfatiz\u00f3.<\/p>\n\n\n\n<p>Finalmente, indic\u00f3 que el acceso a la informaci\u00f3n constituye una herramienta esencial en cualquier democracia, por lo que el Estado debe garantizar el derecho de las personas para acceder a la informaci\u00f3n p\u00fablica, buscar, obtener y difundir libremente la informaci\u00f3n en cualquiera de sus manifestaciones.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><\/h1>\n        <div class=\"booster-block booster-reactions-block\">\n            <div class=\"twp-reactions-icons\">\n                \n                <div class=\"twp-reacts-wrap\">\n                    <a react-data=\"be-react-1\" post-id=\"8779\" class=\"be-face-icons un-reacted\" href=\"javascript:void(0)\">\n                        <img decoding=\"async\" src=\"https:\/\/www.imparcialdehuatusco.com\/wp-content\/plugins\/booster-extension\/\/assets\/icon\/happy.svg\" alt=\"Happy\">\n                    <\/a>\n                    <div class=\"twp-reaction-title\">\n                        Happy                    <\/div>\n    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